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BODINE
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Designing AI for Humans: What the Data Say Organizations Are Getting Wrong
Imagine a company announcing its new AI-powered customer experience initiative. The exchange with its customers goes something like this: Company: “Our intentions are honorable. We desire…
Designing AI Collaboration for How We Actually Work: Together
I’m going to admit something: I’m super impatient when it comes to prompting. I want refined, substantive responses from AI, and I also just want the…
This Valkyrie Cat Deserves a Better AI User Experience
Sharing this Facebook post because: a) I love the Library of Congress, b) I love cats, and c) I particularly love cats in ridiculous costumes. But…
Leading into AI: How We Think About What’s OK (And What’s Not)
At Bodine & Co. — and, I’m guessing, at your organization — there’s real excitement about AI and how it can help us improve customer experiences.…
Leading into AI: A Human-First Journey Toward AI Fluency
Leading into AI: A human-first journey toward AI fluency. This is a series of posts in which I’ll share our journey of building AI fluency at…
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